Solve IT Solutions Leverages Redundant Tier 3 Data Center Infrastructure at Direct LTx to Successfully Deliver Pennsylvania Enterprises Managed Services and Security Stack
“The quality of service, support of our business needs, and overall commitment to our success has made Direct LTx a valuable partner. Their facility and people have helped enable Solve IT to do a better job for our customers than ever before, and that’s shown in the successful growth of our business. A true partnership fuels growth for both parties and that’s what Solve IT has with Direct LTx.”
Solve IT Solutions is a security-focused managed services provider based in Eastern Pennsylvania.
The company offers a dynamic security stack featuring solutions for phishing, malware, ransomware, intrusion prevention, and additional threats along with other valuable IT-managed services to help enterprises and startups alike utilize their technology to become more effective and secure.
With a desire to offer their customers the premier uptime data center option, Solve IT Solutions underwent a thorough review of major facilities in the region. The process resulted in Solve IT contracting with Direct LTx to provide data center colocation. Outsourcing their data center solution allows Solve IT clients to leverage millions of dollars in data center infrastructure and upgrades for a predictable, manageable monthly fee.
Outsourcing Allows Solve IT to Focus on Customer Success: By having Direct LTx handle data center infrastructure, Solve IT can focus on offering security-oriented managed services rather than on maintaining their own on-site data center, providing 24/7/365 security, and needing to reinvest in infrastructure upgrades, enhancements, and expansions as their business grows. 16 Solve IT clients are currently being served from the Direct LTx data center, and new clients are added regularly.
Supports Solve IT’s Business: Possessing a unique understanding of the needs of a technology solutions provider, Direct LTx acts as an extension of Solve IT’s staff, joining Solve IT on prospective customer tours, and assisting with other business needs. Direct LTx and Solve IT share a customer-oriented philosophy that works to enhance each other’s services.
Uptime and Going Above and Beyond: Direct LTx has offered 100% uptime to Solve IT and during one of the severe weather events in recent years, helped Solve IT become operational again quickly when both Solve IT’s primary and secondary internet service providers suffered outages. The Direct LTx team helped Solve IT develop and execute a plan to transition them to other providers that minimized the effects of the damaging storm on Solve IT’s clients. Direct LTx is over 80 feet above the 500-year flood plain, so flooding is never an issue, but Solve IT is now more aware of shared fiber paths maintained by some telecom providers as well as the overall vulnerability of Philadelphia-area technology service providers. Solve IT Solutions has since adjusted routing paths for true redundancy between primary and backup fiber providers.
For information on Solve IT’s security-focused managed services visit Solve-IT-Sol.com. To learn more about how Direct LTx’s customer experience, uptime record, and commitment to superior service on behalf of customers’ mission-critical systems, email sales@DirectLTx.com.